Service Excellence

SRG is dedicated to being the UK leader in matching qualified people with jobs in our specialist sectors, whether in industry, academia or government. We are committed to providing all the necessary career resources for our candidates as well as effective recruiting solutions for employers. Our mission supports the DTI commitment to furthering careers in science and technology.

Service excellence is the cornerstone of SRG’s corporate strategy:

In order to monitor our performance in providing this service to our customers, SRG runs a service excellence program. This program involves the survey of every placement made by SRG, to gain feedback on our performance in key areas. The results are monitored on an ongoing basis and reviewed by our management team to ensure that we respond to our customers’ feedback.

We recognise and reward excellence by awarding prizes to the Account Manager with the highest level of customer feedback.

Over the last 12 months 96% of 717 surveyed customers agreed that we were providing an excellent and responsive service.

CVs were sent within the agreed timeframe CVs were a good match SRG provides an excellent and responsive service I would use SRG again in the future I would recommend SRG to other managers

Service Testimonials

"We have worked with SRG Engineering on a number of roles and have been delighted by the service they have provided to us. Matt and the team have been able to successfully source some unusual skills for us and always go the extra mile to find the right candidates even if it is outside of the standard role! So many agencies these days simply regurgitate CVs or forward on a trawl from the Internet – SRG have always taken a great deal of time to make sure the selected candidates are fully briefed about our company and our requirements and make sure there is a strong fit to the organisation, this is an invaluable service and saves a great deal of time and energy for us hard-pressed HR folks!"

Caryn Bowyer,

HR Manager- Rexam Beverage Can Services Ltd.

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"I feel the relationship between myself and SRG has been strong since the beginning, and have felt that the personal touch between account managers and candidates has been something that other recruitment agencies (in my experience) have been unable to offer. Then there is the small matter of SRG always being able to offer me interviews when I've needed them! My Account manager Asia has been a great help. SC Johnson is a great place to be, and Asia was so supportive through the whole interview/selection stages and after I started. Thank you SRG for finding my perfect role!"

GV

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