Summary:
‘SRG has consistently delivered a high standard of service in support of our UK-based Trial Master File (TMF) document processing operations. I have been extremely impressed with their demonstrated reliability, accuracy, and expediency over the past several years.
Under the leadership of Ms. Bushra Butt, the document operations group has smoothly processed many thousands of documents while maintaining strict adherence to international regulations and company SOPs. The level to which internal workflow and QC processes are tracked is impressive, to say the least.
Highly streamlined operations are only one part of the picture. The quality of support SRG provides has been equally outstanding. Discrepancies with incoming data are immediately resolved and reported, with a strong emphasis placed on preventative action planning.
In summary, I have been extremely satisfied with the quality and efficiency of SRG's work.’ Head of Document Management, Pfizer on SRG’s Synergy division