Customer Service Manager

Job Ref: J25562
Sector: Science
Sub-sector: Chemicals
Date Added: 21 February 2018
  • Salford, Greater Manchester, England, UK
  • Competitive
  • Michelle Clare
  • 0161 868 2228

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Customer Services ManagerManchesterPermanentYou will be required to build and manage a highly functioning centralised customer support team. The key purpose of the role is to provide our workers (Associates) and Contractors an excellent SRG experience pre, during and post their assignments. Managing a high performing team that provide a responsive, professional and 'human touch' to customers is at the heart of the role. Responsible for implementing strategies that bring alive SRG's strategy of 'Putting Customers (Clients and Candidates) at the heart of what we do' - 'Career for Life. The individual will be responsible for expanding the scope and remit of the current @ask function, from day to day queries management, customer service through to the incorporate the total management and administration of the 'C4L' strategy and worker benefits/wellbeing.Person Specification:This role would suit someone who has either prior recruitment experience and/or customer service experience who wants to make a different in a changing world. The individual must has the following attributes* Lives and breathes the SRG values and 5 Pillars of Trust* Degree qualified - desirable* Analytical skills with exceptional attention to detail * Completer finisher * Can self-manage, operate and think independently as well as in a team* Can think creatively and logically to drive continuous improvements* Strong written and verbal communication skills* Able to work under their own steam and initiative* Effective decision maker - solutions focused and takes accountability for decisions made* Effective management and leadership skills* Advanced Excel skills would be an advantage * Energy, drive, positive outlook and willing to take on new challenges* Willing and able to travel For more details on the role please contact Michelle Clare on 0161 868 2243 or email

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. SRG is a trading name of Science Recruitment Group Ltd an Employment Business/Agency.