Technical Support Scientist
Contact Andrew: 0121 728 8456
Provision of technical expertise for internal and external FIM customers
Conduct studies and create improvement plans
Investigation and resolution of customer complaints and technical enquires
Technical support and evaluation for new projects
Conduct feasibility studies for new products and versions of products and processes
Ensure that Company ISO, health, safety and environmental policies are fully implemented in all work
Apply critical science appropriately to achieve required goals
Understand key technical abilities and resources available to evaluate the performance of new products and existing products for new requirements.
Research, Plan and Carry out formulation work in support of technical investigations and feasibility studies for new products and processes or modification of existing products and processes
Offer technical advice on customer processes in support of development for new products.
Provide support to both internal and external customers for technical issues regarding FIM products.
Independently plan and run customer trials for process improvement or product introduction with new and existing customers worldwide
Independently plan and conduct XMAPP studies of new and existing customer processes worldwide
Specify, requisition and commission new test equipment
Responsible for ensuring continued maintenance and calibration of equipment.
Creation and review of AWPs and all relevant ancillary documents
Investigating and implement new test procedures and methods on new and existing equipment.
Creation and review of product specifications through investigation of historic standard testing regimes, current automotive specifications and methods and other customer specific requirements, with understanding of ability to test in-house and needs for external testing.
Training of other personnel in the correct usage of equipment and related test methods
Conduct internal environmental audits following ISO 14001
Signing on internal and external contractors when work is required within R&D
Relevant SAP and SFOL usage
Full compliance with Health, Safety and Environmental regulations and with ISO procedures.
Plan and carry out complex tasks without direct supervision
All work to be carried out within agreed timescales.
Priorities effectively balanced to enable suitable support of internal projects and customers.
Trained and motivated to achieve goals and new skills developed as necessary.
Scientific excellence in all technical aspects of FIM products.
Ensure MacDermids technical competence is respected in the industry.
Effective Product support for Marketing and Production.
The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. SRG is a trading name of Science Recruitment Group Ltd an Employment Business/Agency.