Technical Support

Job Ref: J31443
Sector: Science
Sub-sector: Biotech/Life Sciences
Job Type: Permanent
Date Added: 10 April 2019
  • Newbridge, Caerphilly, Wales, UK Newbridge Caerphilly UK NP11 3EF
  • Competitive
  • Eleanor Gorton
  • 0121 728 8455

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Technical SupportLocation South WalesSalary Competitive

Great chance to work for a fast-paced company who specialise in lateral flow test and custom gold conjugation manufacturing, within a friendly and open environment.

Benefits: Life assurance, 5% contributory pension scheme, Life Assurance, Private health care scheme, 32 days annual leave (inclusive of bank holidays), Participation in the childcare voucher and cycle to work schemes.

Role / Description: Communicating with customers on a regular basis in order to learn about their business challenges and requirements, to ensure customer needs are addressed promptly.Troubleshooting when required and liaising with the relevant teams when troubleshooting to verify progress and advance knowledge. To be able to demonstrate advance knowledge on products and their use in the marketplace and their position in comparison to competitive products.Demonstrating ability to utilize proper statistical techniques to review service data.Demonstrating the ability to propose actions and next steps to investigate root cause and develop countermeasures and monitor for effectiveness. Excellent follow-up skills in order to exceed customer expectations.

Requirements:Degree in life sciences or similar fieldExperience in IVD market, R&D or QC DepartmentsStrong deductive reasoning and problem-solving skillsGood written and verbal communication skillsIT literate

Excellent opportunity to work with the supplier of choice to global diagnostics and life science industries.

SRG are the UK number 1 recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors.

As scientists ourselves, our specialist sector knowledge and our passion are second to none. It's this combination that makes us different. We're committed to providing outstanding temporary, contract and permanent career opportunities of all levels for our candidates and a comprehensive range of expert strategic recruitment services for our clients.

If you would like to apply for this position, please use the link provided. Alternatively please email a copy of your CV to Ellie at For more information regarding this position or any others, please call Ellie on 0121 728 8458.

If you have a scientific background and this position is not relevant / suitable for you please feel free to get in touch or visit to view our other vacancies. Keywords: IVD, R&D, QC, Technical Support, Troubleshooting

10/05/2019 14:43:08