Contractor Care Coordinator

Job Ref: J32621
Sector: Science
Sub-sectors: Biotech/Life Sciences, Pharmaceuticals, Food & FMCG, Energy/Renewables, Chemicals, Medical Devices
Job Type: Permanent
Date Added: 09 July 2019
  • Luton, Bedfordshire, England, UK Luton Bedfordshire UK LU1 3BA
  • £18,000 - £21,000 per Annum
  • Kat Reid
  • 0161 8682245

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Contractor Care Coordinator (Telephone Based)

Capability Green, Luton

£18,000 - £21,000 DOE

Who are we?

SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors. We take a visionary approach to people solutions.

At SRG, candidates and customers come first. We deliver a broad range of excellent temporary, contract and permanent career opportunities for candidates. These range from graduate to senior management level positions, and that's where you fit in.

The key purpose of the Contractor Care Coordinator is to provide our Contract Workers and Associates an excellent experience before, during and after their assignments through SRG.

Providing a responsive, professional and 'human touch' service are the core essence of the role. Putting our internal customers (SRG's Clients and Candidates) at the heart of what we do under-pins our 'Career of Life' strategy. We have a busy and vibrant Contractor Management centre of excellence, and a part of this centre is our Contractor Care Team (@Ask Function as it's referred to in SRG!) who are responsible for providing first line customer care for all things employee relations.

Our ideal person...

This role would suit someone who has prior telephone based customer service, recruitment or administration experience and wants to move in to a more people focused role, without the need for sales. Any successful candidate must:

  • Have exceptional attention to detail
  • Be totally customer focused and motivated by helping people
  • Be comfortable communicating on the phone and over email
  • Have a proactive nature and a desire to "fix and resolve"
  • Be a "completer finisher" and need to see things through to the end
  • Have a unique approach to solving problems and likes to think outside of the box
  • Emulates the SRG values and 5 Pillars of Trust of Delivery, Competence, Sharing, Understanding and Respect
  • Advanced Excel skills would be an advantage

What would I be doing?

To put it simply, you're the first point of contact for contractor queries, and you'll be answering their questions and solving their questions. Duties will include;

  • Dealing with first line queries from customers, e.g. holiday queries/requests, payroll queries etc. via dedicated Freephone number and inbox; and logging these for MI reporting
  • Working with the Quality and Improvement manager to look at how we can "fix" problems in advance before they happen with better procedures, and feeding new processes to the Client Relationship Managers
  • Working with consultants to manage new starter process, contract extensions, finishers
  • On-boarding/ induction of new starters
  • Launching and managing our new Career4Life benefits package
  • Managing and analysing employee information from various internal systems
  • Providing data to Client Relationship Managers and Branch Managers regarding the engagement of their workers with their client sites
  • Taking control of the "fun things" we do for our people- from sending out Birthday cards, gifts for length of service and managing the benefits, you'll be vital for keeping our people happy and keeping in touch with them.

Apply today - we're looking forward to seeing your application.

08/08/2019 10:19:26
GBP 18000 18000